More Tips to get 4 or 5 Stars on the App Store
A few days ago I suggested using Appirater to boost App Store review quality. It's also important to provide in app help as it gives users a place to find quick answers and request assistance before giving up and leaving a poor review.
We prominently display a "Help" button at the top of BillMinder's Settings tab. It's clearly easier to find than something hidden at the bottom of a table. Tapping the Help button brings up an alert sheet, which lets users choose to view the FAQ or email support. Adding an in-app FAQ page means users always have common answers available to them. We load BillMinder's FAQ in a web view so we can change the content without pushing another build. This is great since it can be tailored to trending questions received via support emails. The obvious drawback to using a web view is it requires an internet connection. That's a trade-off we're willing to make. We also ensure the FAQ page matches the app's style to make the experience a little more pleasant. In the event that a user doesn't read the FAQ (ha! ;) or find the information they need, they can request assistance via email from within BillMinder. This is handy since it makes it easier to ask for help than leave a 1 star review. It also aids the indie dev giving support since they remembered to add important information, like OS and app version, to the bottom of the email. As always, YMMV but these things work well for us.
